Privacy Policy

Your privacy matters to us at InsightConnectHub

Last updated: February 15, 2025

Introduction and Commitment

At InsightConnectHub, we understand that your personal information is valuable. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our financial statement analysis educational services.

We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're committed to maintaining the highest standards of data protection. This policy applies to all users of insightconnecthub.com and our educational programs.

Information We Collect

We collect different types of information to provide you with our educational services and improve your learning experience. Here's what we gather and why:

Personal Information

Name, email address, phone number, and billing information when you register for our programs or contact us directly.

Educational Data

Learning progress, course completion status, quiz results, and participation in our financial analysis training modules.

Technical Information

IP address, browser type, device information, and website usage patterns to optimize our platform performance.

Communication Records

Messages you send us through our contact forms, support tickets, and any feedback you provide about our services.

How We Use Your Information

Your information helps us deliver quality financial education and improve our services. We use your data for these specific purposes:

Educational Service Delivery

We use your personal information to provide access to our learning materials, track your progress through financial statement analysis courses, and customize your educational experience based on your learning goals.

Communication and Support

We contact you about course updates, respond to your questions, and provide technical support. This includes sending program reminders and educational resources that match your interests.

Platform Improvement

Technical data helps us understand how students use our platform, identify areas for improvement, and develop new features that enhance the learning experience.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information:

Access and Correction

You can request a copy of all personal information we hold about you and ask us to correct any inaccuracies. We'll provide this information within 30 days of your request.

  • Request deletion of your personal data, subject to certain legal and operational requirements
  • Withdraw consent for marketing communications at any time through unsubscribe links
  • Request restriction of processing for specific purposes
  • Obtain copies of your data in a portable format
  • Lodge complaints with the Privacy Commissioner of Canada if you believe we've mishandled your information

To exercise any of these rights, contact us using the information provided at the end of this policy. We may need to verify your identity before processing your request to protect your privacy.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners to deliver our services effectively:

Educational Technology Partners

We use learning management systems and educational tools that may process your data to provide interactive learning experiences. These partners are bound by strict data protection agreements.

Payment Processors

When you purchase our courses, payment information is processed by secure, PCI-compliant payment providers. We don't store your complete credit card details on our servers.

Legal Requirements

We may disclose your information if required by Canadian law, court orders, or to protect the rights and safety of our users and business operations.

Data Security Measures

Protecting your information is a top priority. We implement multiple layers of security to safeguard your data:

SSL encryption for all data transmission between your browser and our servers
Regular security audits and vulnerability assessments of our systems
Access controls that limit employee access to personal data on a need-to-know basis
Secure data centers with physical and environmental security controls
Regular backups stored in encrypted format with geographic separation
Incident response procedures to handle any potential data breaches quickly

Despite our security measures, no system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements:

Retention Periods

  • Active student data: Retained while you're enrolled and for 3 years after course completion
  • Marketing communications: Until you unsubscribe or request removal
  • Support communications: Kept for 2 years to help resolve ongoing issues
  • Financial records: Retained for 7 years as required by Canadian tax law
  • Website analytics: Aggregated data kept indefinitely, personal identifiers removed after 2 years

When retention periods expire, we securely delete or anonymize your information. You can request early deletion of your data, though this may affect our ability to provide ongoing support for your educational programs.

International Data Transfers

While our primary operations are in Canada, some of our technology partners may process data in other countries. When this happens, we ensure adequate protection through:

Contractual Safeguards

All international partners must sign data processing agreements that meet Canadian privacy standards and provide equivalent protection for your information.

Adequacy Decisions

We prefer partners in countries that the Privacy Commissioner of Canada recognizes as having adequate privacy protections, such as the European Union.

You have the right to know about any international transfers of your data and can contact us for specific details about where your information is processed.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience and analyze how our site is used:

Essential Cookies

These cookies are necessary for basic website functionality, such as keeping you logged in and remembering your course progress. You can't disable these without affecting site performance.

Analytics Cookies

We use analytics tools to understand how students navigate our site and which content is most helpful. This data is aggregated and doesn't identify individual users.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some features of our educational platform.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices and legal requirements. When we make significant changes, we'll notify you through:

  • Email notifications to registered users
  • Prominent notices on our website
  • Updates to the "last modified" date at the top of this policy

We encourage you to review this policy periodically, especially before providing new personal information or enrolling in additional courses.

Privacy Questions and Concerns

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Email: support@insightconnecthub.com

Phone: +886 2 2772 0120

Mail: No. 60號, Lane 290, Guangfu S Rd, Da'an District, Taipei City, Taiwan 106

We aim to respond to all privacy inquiries within 30 days. For urgent concerns, please indicate this in your subject line.